Travelling during Covid-19 with NED

To summarise :

  • In the event of border closures :

    NED undertakes to refund all monies collected in the event of cancellation or postponement of events in the event of border closures.

  • In case of a positive PCR test before departure :

    If you contract Covid-19 before the start of your trip (positive PCR test), you cannot leave. You will be reimbursed if you have taken out the Mondial Assistance insurance offered by NED.

NED is committed to ensuring that you can register for our Ultra Trails destinations in 2021 with confidence and without risk.

You will find details of the different cases and possible refund procedures below:

In the case of a cancellation following a positive test for Covid-19, before your departure :

  • If you have subscribed to the Mondial Assistance insurance that we offer, THE INSURANCE WILL REIMBURSE YOUR REGISTRATION

If you are tested positive before your departure (test to be carried out 48 to 72 hours before the flight), the travel insurance that we strongly recommend will cover the cancellation costs (after checking with our insurer).

(See the general conditions)

  • If you have not taken out insurance. Our general conditions of sale apply :

“If you are obliged to cancel your trip before its commencement (departure date), you must inform Nature Extrême Développement as soon as possible, by any written means allowing for an acknowledgement of receipt. It is the date of issue of the written notice that will be taken as the date of cancellation for invoicing the cancellation fees. In case of cancellation of your trip, the provisions set out in this article and the following scale will be applied :

  • More than 60 days before departure : 35% of the total price of the trip, excluding insurance premium
  • 60 to 31 days before departure : 40% of the total price of the trip, excluding insurance premium
  • 30 to 21 days : 40% of the total price of the trip, excluding insurance premium.
  • From 20 to 14 days : 60% of the total price of the trip, excluding insurance premium.
  • From 13 to 8 days : 70% of the total price of the trip, excluding insurance premium.
  • From 7 to 2 days : 75% of the total price of the trip, excluding insurance premium. 
  • The day before or on the day of departure : 100% of the total price of the trip, excluding insurance premium. “

For more information : (see general terms and conditions of sale)

We therefore strongly advise you to take out insurance

In the event that NED is unable to organise :

Depending on the destination, NED will offer either a postponement of the event or a cancellation.

In both cases you will have the option of a full refund.

 

 

 

According to the general terms and conditions of sale

 

 

6/ CANCELLATION OF THE EXTREME DEVELOPMENT EVENT

 

6.1. Insufficient number of participants

We may exceptionally be forced to cancel a departure if the minimum number of participants is not reached. This decision will be communicated to you at the latest: 20 days before the start of the trip or stay.

An alternative solution may be proposed to you. In the event that the proposed alternatives do not suit you, your payments will be returned in full, without any further compensation. All costs incurred by you remain at your own expense (purchase of transport tickets, hotel, travel equipment, administrative costs).

6.2. Cancellation or modification of services due to exceptional and unavoidable circumstances

Nature Extrême Développement may have to modify the program of a trip and/or cancel the trip due to exceptional and unavoidable circumstances, and in particular for reasons related to the maintenance of the safety of the travellers or due to the injunction of an administrative authority. In such a case, Nature Extrême Développement reserves the right to modify the dates, schedules or itineraries planned if it deems that the safety of the traveller cannot be ensured, without the latter being able to claim any compensation, other than the reimbursement of the services not provided. “

For more information : (see general terms and conditions of sale)

NED will also accompany you throughout your adventure :

  • Before the trip :

We take care to check all the conditions in force in the countries where we take you. By checking the French Ministry of Foreign Affairs website, as well as with the local authorities and our partners, we can guarantee you a trouble-free trip. We will keep you informed of the measures put in place, depending on the destinations you choose. We will guide you on the various formalities to be respected, tests to be carried out, and conduct to be adopted according to the destinations and the requirements of each country.

  • During the trip :

We will ensure that you are constantly informed of the evolution of the measures in the different countries, should they be modified during your stay. We will inform you of any new measures taken by the government of the country.

Our guides and our local partners are aware of and trained in the behaviour to adopt following the pandemic, for your greater safety. We provide you with the guarantee of 24/7 assistance by subscribing to the Mondial Assistance insurance that we offer at registration.

  • PCR test during the trip :

If French regulations require a negative PCR test for the return to French soil, NED will organise the logistics for this PCR test on site: making an appointment, transfer to the test site, etc. (the cost of the PCR test will be charged to each traveller client)

See you soon on our adventures !

The NED team